SHIPPING POLICY

Order Processing Times & Order Tracking

Once an order has been processed, we cannot upgrade or change shipping methods. We can also not add a product or modify or cancel the items on your order once it has been confirmed.

Orders typically take 1-2 business days to process before they ship. However, we do reserve 3 to 5 business days to fulfill your order in case any of the items are out of stock due to delayed shipments from our suppliers, during busy seasons, or considering the current pandemic; You will receive an email confirmation with your order tracking number when your order ships. 

Please read the shipping notification email carefully. 

We use major shipping partners; we retain the discretion to choose the courier based on several factors, including shipment size/weight, shipping distance, and available service within your area. 

Note that delivery date is always an estimate only; delivery times may vary depending on your location, weather conditions, and other factors. It is a customer’s responsibility to track the package and pick it up on time, at the door as your or left at your door. Any spoilage of temperature-sensitive products resulting from prolonged pick-up time will not be refunded. 

Products ordered and delivered to any remote location and affected by extreme weather conditions cannot be refunded.

We currently only ship within India. 

Exchange 

Please scrutinize all items upon delivery. Any product damaged/Expired or missing items must be communicated to us within 24 hours after the parcel is delivered. A damaged product must be returned to us for a refund to be processed. Please get in touch with customer support to request a return label. Once received, we will inspect the product and issue a refund.

Sometimes, a photo confirmation may be requested if a product is damaged severely and cannot be shipped back. Please send a clear photo of the contents of each product to Support@mindfuleating.shop. Please DO NOT DISPOSE / CONSUME the damaged product before the issue is resolved. Note that if the product is unavailable, we will not be able to offer a refund/credit or re-ship it.

Cancellation and Refunds

We do not accept cancellation of your order once the order is shipped. Refunds will only occur if the customer does not receive the product within 30 days. In case you receive the product damaged/expired, we will take the full initiative to exchange the product. All refunds will take place within 7-10 business days. 

We take full responsibility for serving the best to our customers. No refund will be entertained if a customer wants to refund the product because they do not like it or do not match their expectations.